By booking an appointment with me you agree to the following terms:

All client bookings will be on a pro forma payment basis unless otherwise agreed in advance. I’ll book any accommodation, office hire, train or air fare tickets where required after payment has been received, please be aware that booking is not final until payment has been received.

Train, air fare, office hire, hotel booking costs or any additional costs will still be chargeable once purchased should you wish cancel or change the date. These are accurate at time of quote and valid for 7 days. A light lunch will be provided by the client or in the case of office hire lunch will be included in the office hire cost. Please note that an extra 3.5% will be added for payment via Paypal however Bank Transfer is preferred and without extra charge.

Payment via credit/debit card via Stripe is accepted via the booking page at JaneBell.co.uk and existing clients can also pay over the phone by card via Paypal Chip & Pin, new clients on pro forma basis may pay by card over the phone to finalise their booking.  Please let me know if you wish to pay by this method. Payment via Stripe using all major credit cards for price on application consultancy days is also available and I will send you a link to this.

In case of cancellation of consultancy days or GoToMeeting appointments I’ll need FOURTEEN DAYS NOTICE or will have to charge you for the invoice in full for cancellation or 50% if booking another date/time. Booking made within fourteen days notice will be charged at 100% if cancelled by the client. This does not apply to class/eBay Surgery bookings (please see below for these terms).

A credit note will be given for all cancellations prior to fourteen days before booking date to enable you to book another date I will issue a code to book again.  Refunds will only be given in extreme circumstances, please bare this in mind before making your booking.

In case of cancellation due to extremely bad weather another date will be offered and additional travel/hotel expenses will be shared by both myself and the client. If cancelled by client then above cancellation terms will apply.

Support codes issued will be valid for a period of 30 days from the consultancy date for half hour support sessions.  These support sessions are for account(s) owned by the client and dealt with during the consultancy day only.  This code can be used after the 30 day support period to book any further type of appointment with me at a discount of 20% within 12 months of original booking date.

Although this is for unlimited support, please book one appointment at a time.  I reserve the right to restrict appointments should they be considered more than a fair usage as this prevents other clients from getting time with me.  Should I run out of appointments in your allotted 30 days and you need support, please contact me and I’ll book a suitable time.

All information provided in any form is provided solely for the eBay clients business use and should not be shared or distributed in any way or form or used outside this use unless prior permission is granted by me.  No unauthorised recording or filming of me without prior consent.

Class & eBay Surgery Bookings

Please book these in advance.  No refunds here for no shows or forgotten bookings as you’ve taken up a space in the small class or booked hour.  No screen or voice recording of any kind and no sharing of information or materials on public forums.  These are meant as a general discussion/advice surgery and not account specific or for use for any commercial purpose.  Existing eBay Business sellers and no consultants or solution providers, you can contact me separately about this sort of advice.  I reserve the right to cancel any booking.