If you are a new client you will be on a pro forma payment basis. I’ll book any accommodation, office hire, train or air fare tickets where required after payment has been received, please be aware that booking is not final until payment has been received.

Train, air fare, office hire & hotel booking costs are chargeable once purchased should you wish cancel or change the date. These are accurate at time of quote and valid for 7 days. A light lunch will be provided by the client or in the case of office hire lunch will be included in the office hire cost. Please note that an extra 3.5% will be added for payment via Paypal however Bank Transfer is preferred and without extra charge.

Payment via credit/debit card via Stripe is accepted via the booking page at JaneBell.co.uk and existing clients can also pay over the phone by card via Paypal Chip & Pin, new clients on pro forma basis may pay by card over the phone to finalise their booking.  Please let me know if you wish to pay by this method. Payment via Stripe using all major credit cards for price on application consultancy days is also available and I will send you a link to this.

In case of cancellation of consultancy days or GoToMeeting appointments I’ll need FOURTEEN DAYS NOTICE or will have to charge you for the invoice in full for cancellation or 50% if booking another date/time. Booking made within fourteen days notice will be charged at 100% if cancelled by the client.

A credit note will be given for all cancellations prior to fourteen days before booking date to enable you to book another date I will issue a code to book again.  Refunds will only be given in extreme circumstances, please bare this in mind before making your booking.

In case of cancellation due to extremely bad weather another date will be offered and additional travel/hotel expenses will be shared by both myself and the client. If cancelled by client then above cancellation terms will apply.

Support codes issued will be valid for 30 days, after the booked date. This code can be used to book any further type appointment with me at a discount of 20% for a further 12 months.